eCommerce
FAQS.

Frequently Asked Questions

Click on the link in the area of interest

ECommerce
General

What is eCommerce?

ECommerce can take many forms as the description is very broad:

Commercial transactions conducted electronically on the Internet.

What is a shopping cart?

A shopping cart is a piece of software that acts as an online store’s virtual shopping trolley where you can order the stores catalog, products incorporating it’s ordering process.

Typically, a shopping cart is the interface between a company’s Web site and its deeper infrastructure, allowing consumers to select merchandise; review what they have selected; make necessary modifications or additions; purchase the merchandise.

Shopping carts can be sold as independent pieces of software so companies can integrate them into their own unique online solution, or they can be offered as a feature from a service that will create and host a company’s e-commerce site.

What shopping cart software do you use?

DelCorp Data are focused on a PHP web stack meaning we utilise open source technology bringing you cost effective, secure shopping cart.

From the list below we can deliver the following:

  • WooCommerece
  • OpenCart
  • Magento
  • PrestaShop

 

shoppingcart

 

Payment
Gateways

What is a payment gateway?
A payment gateway is a merchant service provided by an e-commerce application service provider that authorizes credit card or direct payments processing for e-businesses, online retailers, bricks and clicks, or traditional brick and mortar.
What payment services do you offer?

DelCorp Data integrate payment services on your behalf. Integration means we don’t own or lease out specific software as we don’t own such software.

Popular gateways

Some of the popular payment gateways recommended by the Australian government are PayPal, Paymate and eWay, see link below. http://digitalbusiness.gov.au/e-commerce/setting-up-an-online-store/choosing-your-payments-method/

eway  paypal-logo

Bank Merchants

Banks offer payment gateways too. They offer great documentation which allows us to follow and get paid directly into your bank account.

big-four

 

 

I've seen payment brands like Stripe, Braintree and more. What are these?

We can implement both these payment options and other payment gateways into your application. The two brands below are well respected and very well documented coupled with fantastic support.

Braintree

imgres-1
Braintree—a subsidiary of PayPal—is a company based in Chicago that specializes in mobile and web payment systems for ecommerce companies. Braintree emphasizes its easy integrations, multiple payment method options (including PayPal and Venmo), simple pricing, security, and support.

 

StripePayments

stripe

Stripe is an American technology company, operating in over 25 countries, that allows both private individuals and businesses to accept payments over the Internet.

 

Other brands

If you see a brand you are not familiar with, try getting in touch with them, the easier it is to get in touch and they respond the easier it would be for us, the developers, to troubleshoot any technical issues using a third party payment gateway which isn’t listed here.

 

Security &
PCI Compliance

What kind of security will you deploy?

We will install SSL, which is a padlock within the browser, see below image
We advise you read our FAQs on security: https://delcorpdata.com.au/online-security-disaster-recovery/

what-is-ssl

 

 

My bank said I need to be PCI compliant, what is this?

PCI compliant definition:

The Payment Card Industry Data Security Standard (PCI DSS) is a proprietary information security standard for organizations that handle branded credit cards from the major card schemes including Visa, MasterCard, American Express, Discover, and JCB.
Although we can help you become PCI compliant there are many ways around this and we welcome you to find out more by getting in touch with us:

betterflow@delcorpdata.com.au or calling 1300 944 339

Backups & disaster recovery
We recommend you read our sections on security and disaster recovery here: https://delcorpdata.com.au/online-security-disaster-recovery/
Hosting
Will you host my store?

In order for us to support and assist in any way we would need to be hosting and supporting you. We offer American or Australian hosting services.

 

Where are you hosts?

We have over six dedicated servers and split up into two categories:

 

Australian Servers: Serving Australia

Our Australian servers are located on the Australian Eastern Seaboard: Melbourne, Canberra, and Brisbane. Our servers in Australia are aimed for our clients who wish to serve fast, content-rich and Google friendly data to their Australian customers.

American Servers: Global Audience

Our American servers are located in Texas and are aimed at clients with a global audience in mind.

These U.S. based servers are designed to best serve content-rich and Google friendly data to their global audience.

 

 

Do I get access to my source code and cPanel?

Yes, of course. Once you paid for the project in full you have full control of your source code through cPanel or FTP.

In fact the source code is a Zip file which can be sent to any compatible server is a form of backup. If you signup for our newsletters you will notice we encourage you to backup your source code on a frequent basis.

What is FTP?
The File Transfer Protocol (FTP) is a standard network protocol used to transfer computer files between a client and server on a computer network. FTP is built on a client-server model architecture and uses separate control and data connections between the client and the server.
kb1138_passive_ftp

Managing
Inventory

I have never ran an online store, will you help us manage stock?

Yes, of course, we will.

Your manager will guide you, however when it comes to your stock, colours, prices and other features no one knows this better than you. We have simplified the process so all you have to do is literally fill in the blanks within our CSV file. Once you have filled this spreadsheet send it to us and we will do the rest.

NOTE: We understand that managing an online store can be daunting and overwhelming, we encourage you to start with a basic line of products so you can launch and get familiar with the process. 

inventory-management

 

 

Will you provide training or any form of documentation?
We provide training in three forms:

  1. Our online resource library: https://delcorpdata.com.au/learn/
  2. Personalised content (as in the link above)
  3. Custom consultation

You can decide on what works best for you.

Syncing
What is syncing?

Syncing is when data is transmitted from one repository to another.

For example:

Ecommerce sales data > to your accounting software >  to your bank

 

What can you sync?

We can sync almost any other software you like, this is a matter of a Business Analyst (BA) understanding your requirements.

ECommerce
Marketing

My store is now live, how can I promote it?

There are many ways you can promote your ecommerce store. We recommend you read the section on Marketing to find out more:

https://delcorpdata.com.au/faqs-marketing/

Can each product be optimised?

Yes, the shopping cart we implement has the ability to optimise the following:

  • Product
  • Share product on social media – Please express you want this feature within your shopping cart
  • Category
  • Images
  • Pages, posts

We will optimise how many you have in your package, usually from five to fifteen. Here onwards its up to you or a designated resource, including us to manage the optimisation for you.

 

product-optimisation

Need support or just want to get in touch?

For any questions, please call us or for technical support please raise a ticket.

We respond to support tickets within a day and answer calls during normal business hours.