The CRM is 100% free let me explain:

The free component is the royalty free meaning you can take your software anywhere you like.

Our pricing structure is a simple structure as we charge in two ways:

1. The setup and customisation of your CRM and
2. The ongoing hosting and support for your CRM.

The CRM is free as;

1. You can download the software yourself and host it on your laptop and it will be 100% free. However most businesses like their CRMs available 24/7 online, hence why we charge hosting.
2. Our software isn’t supported by ads.
3. We don’t ask for or leverage private information, such as ‘login with Facebook’
4. We don’t charge per user, as each user has approximately 250-500 mbs of storage spacewalk simply estimate the server space required.
5. If you ever wanted to migrate away, you can! No fees, no worries at all.

Agreed that hosting is cheap, but the most important aspect is our CRM support. We know this CRM very well and is 100% open source and customisation.

So the hosting fee is also backed by our Australian specialist technical team, support ticket and phone.

Our pricing structure is a simple structure as we charge in two ways:

1. The setup and customisation of your CRM and
2. The ongoing hosting and support for your CRM.

Salesforce and other CRM software are usually proprietary software meaning that you never own the software nor can you see their core softare code. You simply build your business on their servers and they charge you a monthly fee per user. Some fees can range in the thousands if you have enough features and users under your account. This may not matter to many, as the advantages are the CRMS is well established, but other may want to build and own a CRM which is yours to keep.

Generally speaking if you keep to the raw basic elements of the Salesforce, HubSpot and other CRM’s they are very cheap or absolutely free.

However, please be aware that anything labelled ‘free’ must make money somehow and the freemium business model is that eventually you may want to either upgrade or migrate your information away. 

Common “Gotcha” features are email configuration, lead tracking, lead life cycle and other aspects would cost you it may cost you marketing aspect,

Another common trap is when you have invested so much time and money into some of these CRMs, you would need to upgrade with some prices commonly charging in excess of $1000 per month!…yes per month!.

Source: https://www.hubspot.com/pricing/marketing#?currency=AUD